Alright…I a short while ago procured a ticket to fly solo to determine my family! YAY…. I study the great print, and clicked on all baggage prices to check out if there would be any.
You will find there's Center aged African American female with a brief hair cut and Eyeglasses at your Philadelphia Airport place who refused to offer me her complete identify when I asked for it as a consequence of her despicable Mind-set. She at last advised me her title was “D†and hid her identify badge as she mentioned this. “D†doesn't ought to have a job in purchaser service and especially not inside your firstclass sign in space in which I encountered her. As I rushed past the prolonged TSA line for the self service ticketing counter with only forty minutes until my flight departed I had been satisfied to find out there was a totally free kiosk. I started to retrieve my reservation and halfway through this process “D†walked approximately me and claimed “This can be for first-class travellers only†I appeared up from your monitor baffled because there wasn’t any indication or indicator which the kiosks were being firstclass kiosks and Furthermore I wondered how “D†knew I had been or was not top notch and why she would make these types of an assumption. I replied “Excuse me?†“D†condescendingly said “These kiosks are for top quality travellers onlyâ€.
Ps I also mailed a complaint to AA via their wed web site and made an effort to solve this problem And that i under no circumstances obtained a response. Just A different fictitious video game furnished you by American
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I've to confess that I was selfishly pleased to have the ability to e-book my flight in advance of your whole other prospects and the agent was capable to remove the fees.
I had been distressed because of the function — I'd prescription drugs in that baggage, and was most anxious about owning it sent.
My American Close friend purchased tickets on my behalf but I've been given no information and facts from you. I haven’t been given any “variety†from you — how am I suppose to choose up my ticket at Narita airport?
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PS I had her to the return flight and it had been evenm superior she lives inside the Phillie location and I lived in a similar area for pair many years so we experienced a conversation about that .
Bravo to American Airways for giving the surprise maximize in your staff members. Instead of cowering into the disgruntled passenger on todays La Guardia flight. Just because some attendents ended up cheerful and wished him a Very Merry Xmas. Genuinely ?? It’s about time we took back our greatest wishes and grumpy folks just keep off the planes and keep their views to on their own.
We will also be sorry that you simply were not satisfied with the complimentary voucher that we presented. Nonetheless, the voucher was meant my review here to convey goodwill and to make amends in some way to the insufficient service you reported. It represents an amount we imagine being honest and fair.
I've generally been a loyal consumer to AA and do not believe any of the clients really should be treated In this particular method!
On Dec. fifth my spouse, Tamar and close friends Keith and Janet Burd And that i were being getting back from a seven day cruise on Superstar Cruise Strains. We have been scheduled to return from Miami to Louisville, KY by using Charlotte on American flight 2448 at 1:00 P.M.The flight was delayed and we ended up susceptible to lacking our connecting flight from Charlotte. The ticket agent certain us that we would have a good amount of time for making the link in Charlotte. Nicely, the flight acquired afterwards and later and the ticket agent then told us that we would need to make any connecting flight adjustments in Charlotte. Once the aircraft lastly arrived and all travellers boarded, there was another hold off due to mechanical problems. Then, the flight was cancelled and we were being told to return towards the gate exactly where an agent would rebook us. All right so…..150 travellers with one agent !
I am a disabled veteran who's got to implement crutches and this was really challenging for me. I had precisely booked a flight that only had 1 end to verify I'd manage to make the trip.